Effective Date: 01/01/2025
Who We Are
PopCart provides ecommerce and fulfillment services for individuals, businesses and their customers.
Information We Collect
Customer Data
When you make a purchase through PopCart, we collect:
- Name, email address, and billing information
- Shipping address and contact details
- Payment information (processed securely through our payment processors)
- Order history and purchase preferences
- IP address and browser information for fraud prevention
Merchant Data
For businesses using PopCart:
- Business contact information and account details
- Product listings, descriptions, and inventory data
- Sales analytics and transaction records
- Payment and tax information
- Customer service communications
Platform Usage Data
We automatically collect:
- Device information and browser type
- Pages visited and time spent on the platform
- Referral sources and search terms
- Cookies and similar tracking technologies for platform functionality
How We Use Your Information
We use the collected data to:
- Process transactions and manage orders
- Provide customer support and resolve issues
- Improve platform functionality and user experience
- Send order confirmations and delivery notifications
- Prevent fraud and ensure platform security
- Comply with legal and regulatory requirements
- Analyse platform performance and usage patterns
Cookies and Tracking
PopCart uses cookies to:
- Maintain your shopping cart contents across sessions
- Remember your login status and preferences
- Analyse platform usage and performance
- Provide personalised shopping experiences
- Enable essential platform features like checkout
You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Data Sharing
We share your information only in these circumstances:
- With Payment Processors: To complete transactions securely
- With Delivery Partners: To fulfil and deliver orders
- With Merchants: Customer data necessary for order fulfilment
- For Legal Compliance: When required by law or to protect our rights
- With Service Providers: Third parties who assist in platform operations under strict confidentiality agreements
We never sell your personal information to third parties for marketing purposes.
Data Security
PopCart implements industry-standard security measures including:
- SSL encryption for all data transmission
- Secure payment processing (PCI DSS compliant)
- Regular security audits and updates
- Access controls and employee training
- Automated monitoring for suspicious activity
Data Retention
We retain your information as follows:
- Transaction Data: 7 years for tax and legal compliance
- Account Information: Until account deletion is requested
- Marketing Data: Until you unsubscribe or request removal
- Analytics Data: Aggregated and anonymized for platform improvement
Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Port your data to another service
- Lodge complaints with data protection authorities
To exercise these rights, contact us at [privacy email].
Third-Party Integrations
PopCart may integrate with third-party services including:
- Payment processors (Stripe, PayPal, etc.)
- Shipping providers (UPS, FedEx, etc.)
- Analytics services (Google Analytics, etc.)
- Email services (for notifications and marketing)
Each service has its own privacy policy governing their data handling practices.
International Data Transfers
If you’re located outside our primary operating jurisdiction, your data may be transferred and processed in countries with different privacy laws. We ensure appropriate safeguards are in place for all international transfers.
Children’s Privacy
PopCart is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover such information has been collected, we will delete it promptly.
Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated through email notifications or prominent platform notices. Continued use of PopCart constitutes acceptance of the updated policy.
Contact Information
For privacy-related questions or concerns:
Email: privacy@popcart.com.au
Address: 67 Bancroft Rd, Brisbane, Queensland, Australia
This policy was last updated on 24/07/2025 and is effective immediately.